Introduction
The Solicitors Guide to Professional Conduct (4th ed.) has a chapter dedicated to the solicitor and client relationship, a chapter on conflicts of interest and a chapter on privilege and confidentiality. These are essential reading for all solicitors. The Legal Services Regulatory Authority also has guidelines and reports in relation to client complaints which are regulated under the Legal services Regulation At 2015. This webinar will go through the Solicitors Guide to Professional Conduct and offer a practitioner’s perspective on dealing with clients and in particular the narcissistic client!
Learning Outcomes
Attendees will learn about:
︎✔︎ Review of the regulation of legal costs
︎✔︎ Complying with Sections 149-152 of the Legal services Regulation Act 2015
︎✔︎ Assessment of proper Standard of legal services
︎✔︎ Handling complaints
︎✔︎ Having a Dispute Resolution Procedure
︎✔︎ Accounting for monies
︎✔︎ Dealing with a client lacking mental capacity
︎✔︎ Dealing with vulnerable clients
︎✔︎ Considering duress or undue influence
︎✔︎ Dealing with the termination of a retainer
︎✔︎ Dealing with the narcissistic client – a practitioner’s perspective
Speakers
Thomas Coughlan
Tom is a Director of the IICPD, Chairperson of IILA and Council Member of the Law Society of Ireland, where he sits on the Regulation of Practice Committee. Tom is a solicitor with 25 years of practice experience as both an employed solicitor and as a principal of his own Firm.
